Privacy Statement

We at CIFAL Flanders respect your rights when processing your personal data. This statement explains how we collect, process and use your personal data. This privacy statement sets out the general data processing and data protection policies of:


Hoveniersstraat 22

2018 Antwerpen


Please read this Privacy Policy carefully, because it contains essential information about how your personal data are processed and which cookies are used. By using our services or delivering yours, signing an agreement with us or visiting our website you declare that you have read this Privacy Policy and that you expressly agree to its content as well as to the processing itself. We have the right to change and amend the policy. We will always report changes and amendments on the website.

Who processes and uses your personal data?

CIFAL Flanders processes your personal data. In this privacy statement, we use the personal pronoun ‘we’ to refer to CIFAL Flanders. CIFAL Flanders is responsible for the processing of your personal data, which is described and explained in this statement.

We only process personal data and we only allow personal data to be processed if this is necessary to perform the tasks assigned to us. We always process the data in accordance with the provisions of the General Data Protection Regulation (GDPR or AVG in Dutch), and with the provisions of the federal and Flemish regulations on the protection of natural persons with regard to the processing of personal data.

If you have any general questions on how we process your personal data, you can contact us by emailing

When do we collect and process your personal data?

We collect and process your personal data when you request one of our services or contact us in connection with the services we provide. We may also process your personal data if you ask us a general question.

Which data do we process about you?

We process your personal data (e.g. name, e-mail…). This is the data that identifies you or establishes a connection with you as a natural person.

Which data we specifically process depends on the services we offer and provide. In most cases, it is data that we need to examine whether you are eligible for our services. These data are defined in the regulations for the service. In addition, we process your identification data so that we can provide our service to you.

How do we collect and process your personal data?

We can collect your personal data in different ways:

– Upon your registration on our website, including the enrolment for our newsletter and/or events, filling in forms and/or downloading of online materials;

– Upon engaging in a relationship with you as a partner or customer.

What do we process your personal data for?

We process your personal data in order to provide a service that you request from us or if we have to grant you a benefit or a disadvantage without you taking any action. In particular, the following services are concerned:

Description of the services provided by CIFAL Flanders, preferably with reference to the applicable regulation: training, coaching and project development.

Explanation: these are services included in the founding decree or decision of CIFAL Flanders or in regulations that assign the provision of these services to CIFAL Flanders.

How long do we keep your personal data?

All data is stored and processed by us for a period that is necessary depending of the purpose of the processing and in function of any contractual relationship between CIFAL Flanders and yourself.

According to the general rule, we may only keep your personal data for the period necessary to provide certain services. So we will keep your data for as long as you use our services. After that, we will keep your data for the period we need to account for the services provided.

Do we share your personal data with others?

Your data is mainly processed internally by our employees.

It is possible that for certain specific services we call on third parties to process your data. We provide your data to these processors so that they can provide the service in question. We exercise control over this at all times.

In order to process your personal data, we may grant access to your personal data to our employees and appointees (including processors or sub-processors).

We guarantee a similar level of protection by making contractual obligations enforceable against these employees and appointees such as required by the GDPR. We will not sell your personal data, nor rent, distribute or otherwise make commercially available to third parties, except as described above or with your prior consent.

What are your rights?

You have the right to receive free access to your personal data at any time, as well as to be informed of the use we make of your personal data.

You are free to decide not to communicate your personal data to us. You also have the right to request us to correct or delete your personal data. You may also request to limit the processing of your personal data.

You also have a right of opposition to the processing of your personal data for serious and legitimate reasons. In addition, you always have the right to oppose the use of your personal data for direct marketing purposes. You have the right to obtain your personal data processed by us.

You can exercise your rights by contacting us for this purpose, by e-mail to, and always provide us with a copy of your identity card so that we are able to verify that the demand is coming from you.

How is your personal data protected?

CIFAL Flanders uses security measures in order to avoid the loss, destruction, falsification, modification or unauthorized access by third parties of personal data collected as well as any other unauthorized processing of the data. However, under no circumstances can CIFAL Flanders be held liable for any direct or indirect damage resulting from incorrect or unlawful use of your personal data by a third party.